Q: What's the main advantage of your goods? What is the minimum order quantity？
A: E-Lins products cover 3G / 4G routers and modems focusing on high end level, with high stable and robust performance. Fast responding service and support also bring customers’ full satisfactory. In order to support smooth customers’ business, all of E-Lins products require no MOQ.
Q: Can I get FREE Samples for quality checking before I make the order? If ok, how about the time?
A: I am sorry that FREE Samples are only available for long time cooperation customers such as distributors. Even though, E-Lins products require no MOQ, which can support your business the most.
Q: After we make the payment, how long can we receive the goods?
A: E-Lins' short lead time is one of it’s advantage. Normally we keep samples in stock. The following is the main lead time list:
100-2Kpcs: 3-5 days;
2K-5Kpcs: 6-10 days;
Q: What are your payment terms?
A: E-Lins accept different payment terms, including T/T, Western Union, Paypal, Alipay, L/C, etc. And we can also negotiate during the orders.
Q: How about your after-sales service? If the goods we buy can not work well, what will you do? Or how can we handle with the problem?
A: Actually E-Lins products failure rate is very low due to the high strict quality control system. Normally we shall provide spare parts for RMA use with mass order. We shall provide 1-2 year free warranty if there is no vandalism break. Also, customers can request to extend the warranty up to 5 years. If customers send back the failed units, E-Lins will try best to fix it free.
Q: Are you a trade company or manufacturer?
A: E-Lins owns three companies consists of designing, development, producing, selling and after sales service several parts. Engineers occupy nearly 50% of the whole employee. Besides, E-Lins' professional mould design and producing plant make sure products' outlook and appearance more professional.
Q: What is your goods' main market?
A: With company culture and vision, E-Lins products are with high-end quality, which is mostly exported to Europe and North America. Also the markets in Asia, Middle East, South America and Africa are growing very quickly.
Q: What certificates do you have?
A: From the material source and whole products, certificates are one of our main considerations. All the parts meet the CE, FCC, RoHS, UL and other standard and certificates.
Q: Did your company participate in any trade show?
A: Sure we participate several main trade show home and abroad.
Q: Can you make customized goods?
A: Besides E-Lins brand selling, OEM, ODM and OBM are E-Lins' another main business, which covers more than 35% in the whole output value.